Velory

Contact Us

Have a question, spotted an issue, or just want to get in touch? We're here to help.

Live Support Chat

The fastest way to get help. Chat with our team directly — we typically reply within a few hours.

Don't have a creator account? Email us instead

Email Support

support@velory.bio

For fans, billing questions, and anything else.

Response Time

Chat replies within a few hours. Email within 48 hours.

Urgent safety and account security issues are handled as a priority.

Billing Disputes

If you see a charge labelled VELORY.BIO on your statement that you don't recognise, please contact us before disputing with your bank — we can usually resolve it faster.

Frequently asked questions

Can I get a refund? All purchases on Velory are final. See our Refund Policy for details.
How do creator payouts work? Payouts are processed to your linked bank account — request a withdrawal from your dashboard.
How do I report a creator? Email us at support@velory.bio with the creator's username and details.

You may also find your answer in our Terms of Service or Privacy Policy.

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