Privacy Policy

1. Overview

Velory ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it. By using the Platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following categories of information:

• Account information: username, display name, email address, date of birth, and password (stored as a secure hash).
• Profile information: bio, profile photo, social media links, and any tags or personalisation settings you choose to add.
• Transaction data: gift amounts, product titles, supporter messages, and timestamps associated with purchases.
• Usage data: page views, login timestamps, and general platform activity.
• Payment information: we do not store card details; these are handled directly by our payment processor.

3. How We Use Your Information

We use your information to:

• Operate and improve the Platform.
• Process payments and manage creator earnings.
• Send transactional emails such as email verification, password resets, and purchase notifications.
• Detect fraud, abuse, and security threats.
• Comply with legal obligations.

We do not sell your personal data to third parties and we do not use your information for advertising purposes.

4. Information Sharing

We share your information only in limited circumstances:

• Payment processors: to facilitate transactions securely.
• Email service providers: to deliver transactional emails on our behalf.
• Legal requirements: if required by law, court order, or governmental authority.
• Business transfers: in the event of a merger or acquisition, your data may be transferred to the successor entity.

5. Creator Profiles & Public Information

Creator profiles (username, display name, bio, profile photo, and listed products) are publicly visible. Supporter messages attached to gifts are visible to the receiving creator and to platform administrators. If you do not wish your message to be visible, do not include one when making a purchase.

6. Data Retention

We retain your account information for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or financial compliance purposes.

7. Security

We take the security of your personal data seriously. Passwords are stored as secure hashes. All data is transmitted over HTTPS. We regularly review our security practices and apply appropriate technical and organisational measures. However, no system is completely secure and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Object to or restrict certain processing activities.
• Data portability (receive your data in a structured, machine-readable format).

To exercise any of these rights, please contact us at support@velory.bio.

9. Cookies & Local Storage

We use cookies and browser local storage to operate the platform. Here is a full breakdown of what we use and why:

We do not use advertising cookies, third-party tracking pixels, or any analytics that identify you personally. You can clear cookies and local storage at any time through your browser settings; doing so will sign you out of the platform.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Contact

If you have questions or concerns about this Privacy Policy, please contact us at support@velory.bio.