Last updated: June 2026
By accessing our website or using our services, you agree to be bound by these Terms of Service and confirm that you are responsible for compliance with any applicable local laws.
These Terms of Service constitute a legally binding agreement between you and Velory ("Velory", "we", "our" or "us") governing your use of our website, products, and services (collectively, the "Services").
BY REGISTERING FOR AN ACCOUNT, CLICKING "I AGREE", OR ACCESSING OR USING THE SERVICES, YOU ARE INDICATING THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE, YOU HAVE NO RIGHT TO ACCESS OR USE THE SERVICES.
Any personal data you submit to us is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Velory is a gifting platform for online content creators. We allow fans to send monetary gifts to creators they love in an enjoyable, warm, and privacy-friendly way. Creators list experiences and gift tiers on their profile pages; fans choose a gift and complete payment through the platform. Velory processes the payment, retains a platform fee, and makes the remainder available to the creator.
For the purposes of these Terms:
You must be at least 18 years of age to create an account or use the Services in any capacity. By registering, you confirm that you are 18 or older. Velory reserves the right to terminate any account where the holder is found to be under 18.
To use the Services as a creator, you must register and create an account. You agree to provide true, accurate, current, and complete information during registration and to keep your account information up to date at all times.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at support@velory.bio if you suspect any unauthorised access to or use of your account.
By providing your email address, you consent to receive electronic communications from us, including notices about your account, password changes, gift notifications, and platform updates.
Velory reserves the right to suspend or terminate any account that impersonates another person, infringes intellectual property rights, or violates these Terms in any way.
All payments are processed through our third-party payment service provider ("PSP"). By completing a purchase, you authorise us and our PSP to process your payment. You may be required to provide payment details directly to the PSP and agree to their applicable terms of service.
A platform commission is deducted from each transaction before the remainder is made available to the creator. The standard platform fee is 20% of the transaction value, meaning creators receive 80% of each gift as standard. Some creators may have a different commission rate agreed individually with Velory; in all cases, each creator's exact rate is visible in their creator dashboard.
The price displayed to a fan at checkout is the full gift amount — no additional fees are added on top of the displayed price. Velory does not guarantee any minimum earnings to creators. Payouts to creators are subject to our withdrawal schedule and minimum threshold as communicated through the Services.
Billing descriptor: Charges will appear on your bank or card statement as VELORY.BIO. If you have a question about a charge, please contact us at support@velory.bio before raising a dispute with your bank.
Prices displayed on the Services may be exclusive of applicable taxes. Each creator is solely responsible for reporting and paying any taxes applicable to gifts they receive, including income tax, VAT, or any other applicable levy in their jurisdiction. Velory may collect tax identification information and report it to tax authorities as legally required.
By completing a purchase you acknowledge that you have read, understood, and accepted the fee structure described in these Terms and as displayed during checkout.
Gifts on Velory are voluntary monetary transfers from fans to creators. The following terms apply to all gifts made through the Services:
If you are a creator receiving a gift:
If you are a fan sending a gift:
All gift purchases on Velory are final and non-refundable once processed. Velory operates as a gifting platform: when you send a gift to a creator, that transaction is completed immediately. Like any other personal gifting service, gifts cannot be recalled, reversed, or returned once made. Creators are not required to provide any goods or services in return, and no delivery is guaranteed.
We are unable to offer refunds based on:
If you believe a charge was made without your authorisation, you have experienced a verified technical error resulting in a duplicate charge, or you have another exceptional concern, please contact us at support@velory.bio within 14 days of the transaction. We will review requests on a case-by-case basis but cannot guarantee a refund will be issued.
By completing any purchase through the Services, you expressly acknowledge and agree to this no-refund policy.
"User Generated Content" means any content, information, or materials — including profile text, images, gift tier descriptions, and messages — that you provide, submit, upload, or make available through the Services. You are solely responsible for your User Generated Content.
Velory:
By making User Generated Content available through the Services, you grant Velory a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use, copy, adapt, distribute, and display such content in connection with operating and promoting the Services.
You represent and warrant that your User Generated Content does not infringe any third-party intellectual property rights, is not false or misleading, and does not violate any applicable law.
You represent and warrant that:
Either party may terminate this Agreement at any time. As a creator, you may delete your account at any time by using the account settings within the Services or by contacting us at support@velory.bio.
Velory reserves the right to suspend or terminate your access to the Services immediately, with or without notice, if we believe you have breached any provision of this Agreement, for any conduct that we deem harmful to other users or the platform, or for any other reason at our sole discretion. If your account is terminated for a breach, you are prohibited from registering a new account.
Upon termination, your right to use the Services ceases immediately. Velory reserves the right to delete your account data, including any User Generated Content, in the normal course of operation. Data cannot be recovered once an account is terminated.
Provisions of these Terms that by their nature should survive termination — including those relating to payments, disclaimers, indemnification, and dispute resolution — will continue to apply indefinitely.
The Services may contain links to third-party websites. Such links do not constitute endorsement by Velory or association with those websites, their content, or their operators. Links are provided for information and convenience only.
Velory is not responsible for the availability, accuracy, content, products, or services of any third-party website. Your use of any third-party website is governed solely by that website's own terms and privacy policy. You access such websites entirely at your own risk.
All intellectual property rights in the Services — including the Velory name, logo, design, software, and content created by Velory — are owned by or licenced to Velory. Nothing in these Terms grants you any right to use our intellectual property without our prior written consent.
If you believe that any content on the Services infringes your copyright, please send a notice to support@velory.bio including: a description of the copyrighted work; the URL or location of the allegedly infringing content; your contact information; a statement of good faith belief that the use is not authorised; and your electronic signature.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Velory makes no warranties or representations about the accuracy or completeness of any content provided through the Services. To the fullest extent permitted by law, Velory is not liable for any errors or inaccuracies in content, any personal injury or property damage arising from your use of the Services, or any events beyond our reasonable control.
Under no circumstances will Velory be liable for any indirect, incidental, special, consequential, or exemplary damages — including lost profits, loss of data, or service interruption — arising in connection with your use of or inability to use the Services, even if advised of the possibility of such damages. Where liability cannot be excluded by law, our total aggregate liability shall not exceed the greater of (i) the total fees you have paid to Velory in the six months prior to the claim or (ii) £100.
You agree to indemnify, defend, and hold harmless Velory and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (i) your use of or inability to use the Services; (ii) your breach of this Agreement; (iii) your violation of any law or the rights of any third party; or (iv) any content submitted by you or through your account. Velory reserves the right to assume the exclusive defence of any matter subject to your indemnification at its own expense.
Please read this section carefully. It affects your legal rights.
In the event of any dispute or claim arising out of or relating to your use of the Services or these Terms, you agree to first contact us at support@velory.bio and attempt to resolve the matter informally in good faith. If the matter is not resolved within 30 days of that initial contact, either party may escalate to binding arbitration as set out below.
Binding Arbitration. You and Velory agree that any dispute, controversy, or claim arising out of or relating to these Terms or the Services — including any question regarding their existence, validity, or termination — shall be referred to and finally resolved by binding arbitration under the rules of a recognised arbitration body agreed by the parties. The arbitration shall be conducted in English. The seat of arbitration shall be England. The arbitrator's decision shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction.
Exceptions. Either party may seek interim or injunctive relief from a court of competent jurisdiction where necessary to prevent irreparable harm pending the outcome of arbitration. Claims that can be brought in small claims court are also excluded from mandatory arbitration.
Class Action Waiver. You and Velory each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to bring or participate in a class action or representative proceeding. If any court or arbitrator finds this waiver unenforceable for any claim, that claim must be severed from arbitration and brought in court, while all other claims proceed in arbitration.
These Terms of Service and your use of the Services shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes not resolved under Section 15 shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Failure by Velory to enforce any provision of this Agreement shall not be construed as a waiver of that provision or right. This Agreement constitutes the complete and exclusive agreement between you and Velory with respect to its subject matter and supersedes all prior agreements or communications.
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. This Agreement may not be assigned or transferred by you without our prior written consent. Velory may assign this Agreement without restriction.
No agency, partnership, joint venture, or employer-employee relationship is created by this Agreement. No person who is not a party to this Agreement has any right to enforce its terms.
Velory reserves the right to update these Terms of Service at any time at its sole discretion. We will endeavour to notify you of material changes by email or by a notice on the Services, but will not be liable for any failure to do so. Your continued use of the Services following any revision constitutes your complete and irrevocable acceptance of the updated Terms. If any future changes are unacceptable to you, you must stop using the Services immediately.
If you have any questions about these Terms of Service or about the Services, please contact us at support@velory.bio.